Effective Date: [1-May-2023]

This Return Policy governs the return and refund process for purchases made on Ujjala.com (referred to as "Ujjala," "we," "us," or "our"). By making a purchase on Ujjala, you agree to the terms and conditions outlined in this Return Policy.

Returns and Refunds

1.1. Eligibility: We accept returns and provide refunds in accordance with this policy for items purchased on Ujjala.

1.2. Timeframe: To be eligible for a return and refund, you must initiate the return process within [X] days from the date of delivery, as specified in the individual listing or the applicable shop's policies.

1.3. Condition of Item: The item must be returned in its original condition, unless it was received damaged, defective, or not as described.

1.4. Non-Returnable Items: Certain items are non-returnable, including but not limited to personalized/customized items, digital downloads, perishable goods, and intimate or sanitary products, unless they arrive damaged or defective.

Return Process

2.1. Contacting the Seller: To initiate a return, you must contact the seller directly through Ujjala messaging system or any other communication method specified by the seller.

2.2. Return Authorization: The seller will provide you with instructions on how to proceed with the return, including any required return authorization.

2.3. Return Shipping: Unless otherwise agreed upon by the seller, you are responsible for the cost of return shipping.

2.4. Packaging and Tracking: You must package the item securely to prevent damage during transit and obtain a tracking number for the return shipment. Refund Process

3.1. Inspection of Returned Item: Upon receiving the returned item, the seller will inspect it to ensure it meets the return eligibility criteria.

3.2. Refund Determination: If the returned item is deemed eligible for a refund, the seller will process the refund within [X] days from the receipt of the returned item. The refund amount may be adjusted for any applicable restocking fees or shipping costs.

3.3. Refund Method: Refunds will be issued using the same payment method used for the original purchase, unless otherwise agreed upon by both parties.

3.4. Non-Refundable Items: Certain fees, such as shipping fees or customization fees, may be non-refundable. The seller will inform you of any non-refundable fees before initiating the return process.

Disputes and Resolutions

4.1. Seller Responsiveness: Sellers are expected to respond to return requests and inquiries promptly and in good faith.

4.2. Ujjala Mediation: If you encounter any issues or disputes with the seller regarding a return or refund, you may contact Ujjala customer support for assistance in reaching a resolution.

4.3. Chargebacks and PayPal Disputes: If a chargeback or PayPal dispute is initiated for a purchase made on Ujjala, this Return Policy will no longer apply, and the dispute resolution process provided by the respective payment service will govern. Modifications to the Return Policy We reserve the right to modify this Return Policy at any time. Any changes will be effective immediately upon posting the revised policy on Ujjala.com. Please note that individual sellers on Ujjala may have their own return policies. It is important to review the specific return policy of the seller before making a purchase.