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No Question will be left unanswered, most frequently asked question below will be help solved any of your query. If not please reach out to us to hi@ujjala.com
Popular questions from our customers
How can I place an order??
To place an order, simply browse our website and add the desired items to your cart. Once you have finished selecting your products, proceed to the checkout page and follow the instructions to complete your purchase.
What payment methods do you accept?
We accept various payment methods, including credit/debit cards (Visa, Mastercard, American Express), PayPal, and bank transfers. Choose the option that is most convenient for you during the checkout process.
How long will it take to receive my order?
The delivery time depends on your location and the shipping method chosen at checkout. Typically, orders are processed and shipped within 1-2 business days. Please refer to our shipping policy for more detailed information on delivery times.
Do you offer international shipping?
Yes, we offer international shipping to select countries. During the checkout process, you can enter your address to check if we deliver to your location. Please note that international orders may be subject to customs duties and taxes, which are the responsibility of the recipient.
How can I track my order?
Once your order has been shipped, you will receive a confirmation email with a tracking number and instructions on how to track your package. You can also log in to your account on our website to view the order status and tracking information.
Do you offer customer support?
Yes, we have a dedicated customer support team ready to assist you with any questions or concerns. You can reach out to us via email at support@example.com or through our contact form on the website. We strive to respond to all inquiries within 24 hours.
Are your products covered by a warranty?
Yes, our products are covered by a warranty against manufacturing defects. The specific warranty period and terms may vary depending on the product. Please refer to the product description or contact our customer support for more information.
Can I cancel or modify my order after it has been placed?
We aim to process orders quickly to ensure prompt delivery. If you need to cancel or modify your order, please contact us as soon as possible. While we cannot guarantee changes after an order is placed, we will do our best to accommodate your request.
How can I provide feedback or review a product?
We value your feedback! You can leave a review for a product directly on our website. We appreciate your honest opinions and experiences, as they help us improve our products and services.
