Effective Date: [1-May-2023]

This Refund Policy governs the refund process for purchases made on Ujjala.com (referred to as "Ujjala," "we," "us," or "our"). By making a purchase on Ujjala, you agree to the terms and conditions outlined in this Refund Policy.

Refund Eligibility

1.1. Eligible Situations: You may be eligible for a refund in the following situations: a. Non-Delivery: If you have not received your order within the estimated delivery time or the seller fails to provide valid tracking information.

b. Not as Described: If the item you received is significantly different from the description provided by the seller, including differences in size, color, material, or condition.

c. Damaged or Defective: If the item you received is damaged, defective, or unusable due to a manufacturing defect or inadequate packaging. Refund Process

 

2.1. Contacting the Seller: To request a refund, you must contact the seller directly through Ujjala messaging system or any other communication method specified by the seller.

 

2.2. Documentation: In most cases, the seller may require you to provide supporting documentation, such as photographs or a detailed description of the issue.

 

2.3. Resolution Attempts: Sellers are expected to work with you in good faith to resolve the issue before initiating a refund.

 

2.4. Refund Authorization: If the seller determines that you are eligible for a refund, they will authorize the refund and provide instructions on how to proceed.

 

2.5. Refund Processing Time: Once the refund is authorized by the seller, the actual refund process and timeline may vary depending on the payment method used and the policies of the payment service provider.

 

Non-Refundable Situations

3.1. Change of Mind: Refunds will not be granted for buyer's remorse or if you simply changed your mind after making a purchase.

3.2. Customized or Personalized Items: Items that are made to order or personalized according to your specifications may be ineligible for a refund, unless they arrive damaged, defective, or not as described.

3.3. Intangible Goods: Refunds are generally not available for intangible goods, such as digital downloads or services, unless they are not as described or do not function as intended. Disputes and Resolutions

4.1. Seller Responsiveness: Sellers are expected to respond to refund requests and inquiries promptly and in good faith.

4.2. Ujjala Mediation: If you encounter any issues or disputes with the seller regarding a refund, you may contact Ujjala customer support for assistance in reaching a resolution.

4.3. Chargebacks and PayPal Disputes: If a chargeback or PayPal dispute is initiated for a purchase made on Ujjala, this Refund Policy will no longer apply, and the dispute resolution process provided by the respective payment service will govern. Modifications to the Refund Policy We reserve the right to modify this Refund Policy at any time.

Any changes will be effective immediately upon posting the revised policy on Ujjala.com. Please note that individual sellers on Ujjala may have their own refund policies. It is important to review the specific refund policy of the seller before making a purchase.